About the Role

The perfect candidate for this position would be an individual with 5+ years of experience in a customer-facing SRE or DevOps engineer role, based in the USA.

As a Customer Success Engineer, you will play a critical role in ensuring the success and satisfaction of our customers.
You will be the primary technical point of contact for our customers, providing guidance, troubleshooting assistance, and proactive support to help them maximize the value of our products or services.

You will work closely with our sales, product, and engineering teams to understand customer needs, address technical challenges, and advocate for customer success.

Requirements

- Bachelor's degree in Computer Science, Engineering, or a related field.

- 5-7 years of experience in a customer facing technical role, such as customer support engineer or solutions engineer.

- Strong technical background with experience in software development, system administration, or IT infrastructure.

- Excellent problem solving skills and the ability to troubleshoot technical issues independently.

Outstanding communication and interpersonal skills, with the ability to build rap ort and credibility with customers.

- Proven track record of delivering exceptional customer service and driving customer satisfaction.

- Ability to multitask and prioritize competing demands in a fast-paced environment.

- Experience working with SaaS products or cloud-based technologies is preferred.

- Must have worked on containerized applications & be familiar with kubernetes troubleshooting.

About the Company

At LightBeam.ai, we are building a next-gen AI-based Privacy platform. We are
helping build a privacy-first world with the help of our Data Privacy Automation (DPA) solution that ties together sensitive data discovery, cataloging, and access and makes the right (sensitive) identity-centric data available to the right people and teams. With the help of the 360-degree View of the entire sprawl of sensitive data that the solution provides, we enable privacy officers to set policies to automate enforcement.
We are looking for a passionate Customer Success Engineer(CSE) to help us build and evolve.

This is a great opportunity to create impact, have solid learning, work with a fantastic team and live the startup life!

Customer Success Engineer (CSE)

About the Role